Refund policy

1. Refund and Return Eligibility

1.1. Refund and return requests must be submitted within 14 days after the delivery of your order to comply with EU laws.

1.2. The eligibility for refunds and returns depends on the following criteria:

  • Factory Defect: All items with factory defects are eligible for free returns and refunds.

  • Missing Pieces: If you received your order with missing pieces, please contact us through our Contact Us page.

  • Damaged Items: If you received damaged items, please follow the instructions in Section 3.

  • Change of Mind: If you wish to return items due to a change of mind within 14 days, please refer to Section 4 for more details.

2. Requesting a Refund or Return

2.1. To request a refund or return, please follow these steps:

  • Factory Defect: Contact us through our Contact Us page, describe the defect, and request a return.

  • Missing Pieces: Contact us through our Contact Us page to report missing pieces, and our team will assist you.

  • Damaged Items: Please proceed to Section 3 for instructions on damaged items.

  • Change of Mind: If you wish to return items due to a change of mind, please follow the guidelines in Section 4.

3. Returning Damaged Items

3.1. If you received damaged items, please follow these steps:

  • Contact us through our Contact Us page.
  • Provide a clear description of the damage and include supporting photos if possible.

3.2. Our team will assess the case and provide instructions on the next steps, which may include a return and refund or replacement of the damaged items.

4. Change of Mind Returns

4.1. If you decide to return items within 14 days as per EU laws due to a change of mind, please note the following:

  • You are responsible for covering the return shipping costs.

4.2. To initiate a return due to a change of mind, please follow these steps:

  • Contact us through our Contact Us page.
  • Specify your reason for the return.
  • Our team will guide you through the return process.

5. Contact Us

5.1. If you have any questions, concerns, or require assistance with refunds or returns, please do not hesitate to contact our Customer Support team. You can reach us via our Contact Us page, and our dedicated team will be happy to assist you.